Real-time AI guest infrastructure
that scales with you.
Deploy voice agents, guest DMs, PMS sync, and hospitality AI workloads with sub-second cold starts and instant autoscaling. Built for teams that need reliability at scale.
Official certified integrations.
Mews PMS
Official Mews Certified Partner. Direct API integration — live availability, reservations, guest profiles and payments sync natively.
Apaleo PMS
Official Apaleo Certified Partner. Open API ecosystem — full two-way PMS sync for reservations, rates, housekeeping and guest messaging.
Booking.com AI
AI OTA Communication Engine — automated guest inquiry resolution, messaging, check-in rules, and instant reservation ledger posting.
Airbnb & Expedia AI
Multi-platform OTA messaging ingestion. ShadowBook AI answers guest DMs, verifies house policies, and routes bookings into PMS backends.
One engine. Unlimited channels.
Stop switching between fragmented messaging apps. ShadowBook automatically routes all guest touchpoints directly into your Property Management System core.
Unified inputs
Automated outputs
Engineered for hospitality scale.
Everything your property needs to automate guest messaging, room check-ins, PMS sync, and OTA communications.
V2 omnichannel guest engine
ShadowBook automatically routes guest messages from WhatsApp, Instagram DMs, Facebook Messenger, and Telegram into our central AI brain. Zero context lost.
Mews & Apaleo PMS direct sync
Official Certified Partner of Mews and Apaleo. Take hotel bookings directly via messaging — guests browse live room inventory, select options, and pay natively.
AI OTA communication engine
Automate guest communication across Booking.com, Airbnb, Expedia, & Agoda. AI handles pre-stay inquiries, house rules, check-in instructions, and booking confirmations 24/7.
Voice AI concierge & desk
Connect your front desk phone line to ShadowBook. Our Voice AI answers phone calls, checks real-time room availability, and sends instant SMS checkout links.
Encrypted data vault
Every property operates on an isolated PostgreSQL vault. Guest ledgers and conversation history are encrypted using AES-256 protocols.
Automated room reservations, powered by Mews & Apaleo.
Connect your Mews or Apaleo PMS and let guests book rooms, check live availability, and get instant confirmations—all through a WhatsApp conversation. Your front desk, automated.
Native Mews & Apaleo PMS connection
Connect your Mews or Apaleo property management system in one step. ShadowBook syncs your live room availability automatically.
Automated room reservations
Guests describe what they need in WhatsApp. The AI checks availability within your PMS, presents options, and confirms the reservation—no front desk needed.
Instant PMS payment link
Once a room is selected, ShadowBook sends the guest a secure payment link directly in WhatsApp. Instant ledger update.
24/7 automated guest service
Handle check-in inquiries, room type questions, and special requests around the clock with zero staff overhead.
Mews & Apaleo live inventory
Mar 28–30 · 2 nights
Deluxe King Suite
Most popular$149/night
Available
Standard Double
$99/night
Available
Executive Suite
$219/night
Sold out
ShadowBook Hotel AI
Mews & Apaleo · Online
Hi, do you have a room for 2 nights from March 28th?
10:32 AM ✓✓
Great news 🏨 We have availability! • Deluxe King Suite — $149/night • Standard Double — $99/night Which would you prefer?
10:32 AM ✓✓
Deluxe King please!
10:32 AM ✓✓
✅ Perfect! Here's your secure payment link: pay.shadowbook.online/hotel/DK-283 Complete payment to confirm your reservation. 🔐
10:32 AM ✓✓
Trust by architecture.
ShadowBook is built on a Zero-Trust framework. Your hotel intelligence and guest ledgers are your greatest assets — we protect them like a bank vault.
AES-256 encryption for all data in transit and at rest.
Your guest DMs never touch training sets for public AI models.
Built on high-performance, isolated PostgreSQL database infrastructure.
Shadow mode ingestion keeps your guest operational status private.
Frequently asked.
Have questions about your property or custom PMS integrations?