Your hotel,
managed by AI.
Meet your new Chief of Staff. It doesn't just record data—it actively manages guest DMs, handles room check-ins, OTA communications, and synchronizes PMS availability in real-time.
Move my guest check-in meeting with Imran to 5 PM.
⚡ Conflict CheckedYou already have a guest reservation call with Sarah at 5 PM. Should I adjust?
Engineered for hospitality scale.
Everything your property needs to automate guest messaging, room check-ins, PMS sync, and OTA communications.
V2 omnichannel guest engine
ShadowBook automatically routes guest messages from WhatsApp, Instagram DMs, Facebook Messenger, and Telegram into our central AI brain. Zero context lost.
Mews & Apaleo PMS direct sync
Official Certified Partner of Mews and Apaleo. Take hotel bookings directly via messaging — guests browse live room inventory, select options, and pay natively.
AI OTA communication engine
Automate guest communication across Booking.com, Airbnb, Expedia, & Agoda. AI handles pre-stay inquiries, house rules, check-in instructions, and booking confirmations 24/7.
Voice AI concierge & desk
Connect your front desk phone line to ShadowBook. Our Voice AI answers phone calls, checks real-time room availability, and sends instant SMS checkout links.
Encrypted data vault
Every property operates on an isolated PostgreSQL vault. Guest ledgers and conversation history are encrypted using AES-256 protocols.
Automated room reservations, powered by Mews & Apaleo.
Connect your Mews or Apaleo PMS and let guests book rooms, check live availability, and get instant confirmations—all through a WhatsApp conversation. Your front desk, automated.
Native Mews & Apaleo PMS connection
Connect your Mews or Apaleo property management system in one step. ShadowBook syncs your live room availability automatically.
Automated room reservations
Guests describe what they need in WhatsApp. The AI checks availability within your PMS, presents options, and confirms the reservation—no front desk needed.
Instant PMS payment link
Once a room is selected, ShadowBook sends the guest a secure payment link directly in WhatsApp. Instant ledger update.
24/7 automated guest service
Handle check-in inquiries, room type questions, and special requests around the clock with zero staff overhead.
Mews & Apaleo live inventory
Mar 28–30 · 2 nights
Deluxe King Suite
Most popular$149/night
Available
Standard Double
$99/night
Available
Executive Suite
$219/night
Sold out
ShadowBook Hotel AI
Mews & Apaleo · Online
Hi, do you have a room for 2 nights from March 28th?
10:32 AM ✓✓
Great news 🏨 We have availability! • Deluxe King Suite — $149/night • Standard Double — $99/night Which would you prefer?
10:32 AM ✓✓
Deluxe King please!
10:32 AM ✓✓
✅ Perfect! Here's your secure payment link: pay.shadowbook.online/hotel/DK-283 Complete payment to confirm your reservation. 🔐
10:32 AM ✓✓
The technical
foundation
ShadowBook isn't just a chatbot—it's a robust conversational booking engine built on modern cloud architecture. We combine AI intelligence with certified PMS database standards.
Double-Entry General Ledger
Built on strict financial accounting principles. Every guest transaction and PMS ledger is balanced accurately.
Isolated PostgreSQL Security
Your merchant data is protected by enterprise-grade tenant isolation on dedicated database instances.
Official Meta Cloud API & Twilio
Direct integrations with official WhatsApp Cloud APIs and Twilio SIP endpoints ensure 99.9% uptime.
Encrypted Vault Storage
All uploaded invoices, reservation contracts, and guest data are encrypted at rest using AES-256 standards.
Omnichannel & Channel FAQs
Common questions about WhatsApp integration, Instagram commerce, and the power of omnichannel checkout.
Omnichannel booking allows guests to complete a room reservation through various channels—like WhatsApp, Instagram, or Telegram—while maintaining a single, unified PMS and payment backend. ShadowBook's engine synchronizes all these touchpoints, ensuring that whether a booking happens via a DM or a voice call, your room availability and ledgers are updated instantly.
In 2026, top platforms like ShadowBook lead the way by offering 'actionable' guest conversations. Unlike basic chatbots, these platforms integrate directly with Mews and Apaleo to execute real room reservations, check-ins, and guest ledger updates without the guest ever leaving the chat app.
Instagram DM booking works by using AI to handle room inquiries and reservations directly within the message thread. When a guest DMs about availability, ShadowBook's AI checks your PMS, presents room details, and provides a secure payment link, closing the booking at the moment of highest interest.
Yes, specifically for properties looking to reduce operational friction. WhatsApp has an open rate of over 90%, and enabling room reservations within the app can increase booking rates by up to 40% compared to traditional booking engine redirects, making it an essential tool for modern hospitality.
Hire your Chief of Staff today.
Automate guest reservations, PMS sync, and omnichannel messages in under 5 minutes.
No credit card required · Instant setup