Connect your PMS to conversational AI.
Power direct room reservations, 24/7 guest service, and automated payment links across WhatsApp and Voice. ShadowBook connects natively with your existing Property Management System.
Certified partners & direct integrations
Explore our native PMS bridges. Set up in minutes with zero custom engineering required.
Mews PMS
Certified two-way open API integration for modern hotels.
Deep bidirectional integration supporting live room inventory queries, automatic guest profile creation, instant reservation booking, and secure folio ledger payments.
Apaleo PMS
Certified open hospitality cloud integration.
Connect via Apaleo's secure OAuth flow. ShadowBook's cognitive engine reads room availability, blocks dates, processes payments, and updates housekeeping status in real time.
Cloudbeds PMS
Direct API connection for independent hotels & resorts.
Bring conversational AI booking and 24/7 guest concierges to your Cloudbeds property. Verify live room availability and close bookings directly inside WhatsApp DMs.
Guesty PMS
Built for boutique hotels, aparthotels & short-term rentals.
Synchronize multi-unit listings and availability calendars from Guesty. Allow prospective guests to inquire, choose room types, and confirm reservations instantly via AI.
Beds24 PMS
Fast & flexible connectivity for properties worldwide.
Link your Beds24 property with a single invite code. Enable AI-driven room holds, rate queries, and seamless Stripe checkout links directly within guest chat threads.
Booking.com, Airbnb & OTAs
Automate messaging across all major booking channels.
Ingest guest inquiries from Booking.com, Airbnb, Expedia, and Agoda. AI resolves guest questions, communicates house rules, and routes inquiries cleanly into your PMS.
Security, speed, and real-time reliability.
ShadowBook acts as an ultra-fast conversational layer between guests and your PMS database. Built with strict tenant isolation, TLS 1.3 encryption, and Level 1 PCI-DSS compliance via Stripe.
Integration FAQs
Frequently asked questions regarding PMS setup, security, and compatibility.
ShadowBook is an Official Certified Partner for Mews and Apaleo, and provides direct Early Access integrations for Cloudbeds, Guesty, and Beds24. We also offer custom API and Webhook connections for enterprise hotel groups with proprietary software.
Certified Partners (Mews & Apaleo) have undergone formal certification with direct two-way marketplace integrations. Early Access integrations (Cloudbeds, Guesty, Beds24) allow hoteliers on these platforms to connect directly using API keys, OAuth credentials, or invite codes to immediately enable conversational booking and guest automation.
When a guest selects a room via WhatsApp or Voice AI, ShadowBook generates a secure Stripe or PMS-native payment link (PCI-DSS Level 1 compliant). Once payment succeeds, the reservation is confirmed in your PMS and a confirmation message is delivered instantly to the guest.
Yes. ShadowBook supports multi-property and group-level configurations, allowing you to route incoming guest conversations across different properties and PMS accounts seamlessly.